A HOTEL UNLIKE ANY OTHER 

We strongly believe so. We are the spirit of Hong Kong. The city is our home; the people our investors. Hotel ICON is a Kowloon hotel and the world’s first fully integrated teaching and research hotel, wholly owned by PolyU and an extension of the School of Hotel & Tourism Management (SHTM), it stands as a testament to PolyU’s aspiration to be an innovative world-class university, advancing hospitality and tourism education and research. Just as PolyU consistently ranks among the top 100 universities worldwide, Hotel ICON is proud to be recognized as a top hotel for training and research. We provide a world-class learning environment for students and jobs in Hong Kong for local talents who shares the same belief with us. This is why we consider ourselves ambassadors of Hong Kong and why we embrace its rich culture. Uniquely among hotels, Hotel ICON was born to develop and innovate within the hospitality industry; it’s a responsibility we accept with energy and pride.

We help extraordinary individuals develop their uniqueness by taking them through an unforgettable learning journey. You'll find at Hotel ICON a team of dedicated and creative minds that are passionate about producing the extraordinary.

“WE LOVE TO CARE” TRAINING PROGRAMME

We established our “We Love to Care” Training Programme to genuinely inspire and develop existing and emerging talents for the hospitality industry, and to create a unique and memorable experience for its international rooms, local food, and beverage guests. The programme aims at “bringing brilliant together” by elevating the service quality of the existing 360 associates and interns.

We created the 3-day “We Love to Care” Training Programme with the purpose of enhancing the skills and knowledge of our interns and colleagues. Launched in 2017, our focus is to drive ‘guest service excellence’ and to help our team enhance their self-awareness and emotional intelligence at work.

By including empathy in our training programmes, we encourage our associates to take into account the experience and perspective of their colleagues, especially when resolving issues, managing conflicts and leading their teams towards greater innovation and higher productivity.